e28bd Privacy Policy

Opening Statement

e28bd is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how e28bd collects, stores, processes, and discloses your personal information ("Information").

By creating an account on this platform or using any of its services, you are considered to have agreed to the terms of this Policy. Reading our Terms and Conditions alongside this Privacy Policy will give you a complete picture of your rights and responsibilities.

This Policy may be updated from time to time. For significant changes, we will notify you via your registered email or through the platform. The latest version of the Policy will always be available on this page.

What Information We Collect

Various types of information are collected when you register an account and use services on e28bd. This information falls into two main categories:

2.1 Information You Provide Directly

When you provide information yourself, we collect the following:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Mobile banking number — bKash, Nagad, Rocket, or Upay (for deposits and withdrawals)
• Content of communications provided via live chat or email

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• Device type, operating system, and browser information
• IP address and connection duration
• Cookie and session data
• Navigation and activity information within the platform (page visits, bet history, game sessions)
• Login times, account balance changes, and transaction records

How Information Is Used

e28bd uses the collected information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and keeping accounts secure
• Processing deposits and withdrawals
• Managing betting and gaming sessions
• Calculating and delivering bonuses and VIP benefits
• Sending account-related notifications

3.2 Security and Fraud Prevention

• Detecting multiple accounts or fraudulent activity
• Preventing unauthorized access and cyber threats
• Verifying necessary information to prevent money laundering

3.3 Customer Support

Our 24/7 live chat and email support team may view your account information to resolve issues. This information is used solely for resolving your issue and is not shared with third parties unnecessarily.

3.4 Service Improvement

Overall usage patterns are analyzed to improve the platform's performance and usability. Personal information is separated from this analysis — only aggregated data is used.

Data Protection Measures

e28bd applies industry-standard technical and organizational measures to keep your information secure:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Control: Only authorized staff can view your information, and only when there is a specific need.
• Regular Security Reviews: System security is regularly reviewed and tested.
• Data Backup: Information is backed up on secure, encrypted servers.

Information is generally retained for the duration that an account remains active and for a defined period after closure to meet legal requirements. Once that period has passed, information is securely deleted.

Sharing Information with Third Parties

e28bd does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

5.1 Service Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software suppliers. These partners may use the information only to perform their respective services.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

5.3 Business Restructuring

In the event of a merger, acquisition, or business transfer, user information may be transferred to the new entity under this Policy. Users will be notified in advance in such cases.

Information on Cookie Use

e28bd uses cookies to operate its website and app effectively. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the core functions of the platform — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling these cookies will prevent the platform from working properly.

6.2 Performance Cookies

These cookies are used to understand which parts of the platform are used most and where improvements are needed. They contain no personally identifiable information.

6.3 Cookie Controls

You can disable non-essential cookies from your browser settings. Keep in mind that disabling certain cookies may limit some platform functions.

Your Information Rights

As a user of e28bd, you have the following rights over your own information:

• Right of Access: Contact our support center if you want to know what information we hold about you.
• Right to Rectification: You may request correction of incorrect or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though legal obligations may mean not all information can be removed.
• Right to Restrict Processing: In certain cases you may limit how your information is processed.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, contact us at our support email: [email protected]

Detailed guidance on responsible gaming and setting account limits is available on our Responsible Gaming page.

Protecting Minors' Information

e28bd strictly prohibits anyone under the age of 21 from using the platform. Age verification is mandatory at registration, and if any account holder is found to be under 21, that account will be closed immediately and the associated information will be securely deleted.

We do not knowingly collect information from minors. If you believe a minor is using the platform, please notify our support team.

International Transfer of Data

The platform's technical infrastructure may operate on international servers. In such cases, your information may be transferred outside Bangladesh. However, all such transfers are carried out with adequate security measures in place — such as encryption and contractual protections.

When transferring data to third countries, e28bd ensures that the receiving party provides a level of protection equivalent to this Policy.

Promotional Messages and Consent

If you consented to receiving promotional messages when creating your account, e28bd may send you information about bonus offers, new game launches, and special benefits.

You may withdraw this consent at any time — through your account settings or by informing the support team via live chat. Withdrawing consent will not stop you from receiving transaction-related messages.

Updates to the Privacy Policy

This Policy may be updated as our services, technology, or legal requirements change. The date of any change will always be noted at the top of this page.

For significant changes, we will notify you in advance at your registered email. Continued use of the platform after any changes means you have accepted the updated Policy. For general questions, you can visit our FAQ page.

Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Direct support available 24/7, in Bengali and English

We try to respond to any information-related request as quickly as possible. To learn more about e28bd's services, history, and mission, visit our About Us page.